Terms and Conditions

Terms and Conditions

EST Hosting is the trading name of DCP Industries PTY LTD, incorporated in Queensland, Australia. DCP Industries Pty Ltd ABN 31 608 451 298.

EST Hosting services utilises resources shared with other customers. These terms are designed to ensure a fair go for everyone. Anyone being selfish in their usage of the service, regardless of the intention, is breaching these terms and conditions. Don’t do it.

By using EST Hosting, you agree to be bound by these terms and conditions. Further, you agree to indemnify EST Hosting from any loss, liability, claim, damage and expense arising from or related to your content or use of any of our services.

EST Hosting may revise these terms and conditions from time to time by posting a new version of this document on our website. It is the account holders responsibility to keep up to date with these changes.

As a customer of EST Hosting, you accept legal responsibility for use of the account, and are at least 18 years of age.

Under no circumstances can our services be used for unlawful purposes. Any use of these services which violates any local, state, federal or international laws is strictly prohibited. No exceptions.

We do not provide guarantees in regards to the suitability of our products to individual customers. It is entirely the customers responsibility to decide if our products are fit for the intended purpose.

No interaction of any kind with EST Hosting its employees or associates, whether written, oral or otherwise, shall create any warranty not expressly stated in these terms and conditions.

EST Hosting (on behalf of the entire EST group of companies) dislikes SPAM. If you use any kind of spam (whether electronic mail, message board postings, or any other similar method) to promote your site, your access to our services will be immediately terminated without recourse. Further, you promise to gift us your first born in recompense, and that they will already be toilet trained.

EST Hosting reserves the right to take action, including legal or suspension of or termination of a service, against a customer who interferes with the rights of another user online, or attempts to interfere with the smooth running of the internet or EST Hosting’s services. As a customer of EST Hosting, you provide a personal guarantee against any loss or penalty we may suffer as a result of your use of the service. We reserve the right to terminate any account without notice, and will charge the customer for costs incurred as a result of any abuse or misuse. EST Hosting may also suspend or terminate your service at any time without providing you with a reason.

You are responsible for any misuse of our services by anyone using your account or website, regardless of whether it was with or without your consent. You must take steps to ensure that others do not gain unauthorised access to your account or website. We cannot accept responsibility if the website is hacked or goes down independently of our web server(s). The website software associated with the website, such as Word Press and Plug-Ins, becomes the property of you, the website owner, and it is your responsibility to ensure that such software is updated as may be necessary to ensure the continued smooth running of the website. We do offer a management packages to cover any issues which may arise and the updating of software. Please ask a member of the team for further details if you are interested .

EST Hosting reserves the right to refuse new orders or renewals to anyone at our sole discretion without prior notice.

EST Hosting will attempt contact with a customer on two separate occasions prior to account suspension/termination – unless otherwise stated. Unless you specifically request cancellation of your service, your service term will automatically renew for a further period. You acknowledge that if you do not wish to continue with your hosting service, it is your responsibility to request cancellation of your service before it is automatically renewed.

Due to the nature of the service we provide, it is not possible to guarantee, and we therefore we do not warrant that the service will be provided free of interruption or free from intrusion or hacking by external parties.

EST Hosting provides no guarantee whatsoever against loss of data. Customers must keep their own copy of all valuable data.

No intellectual property rights are assigned to you in the use of a service provided by EST Hosting. You understand that this is merely a contract for services, no partnership or other joint venture is inferred or implied.

We suggest you don’t keep emails on our servers for more than 60 days. You agree to our suggestion, and decide to download a local copy.

EST Hosting services are provided on a month-by-month contract, unless otherwise stated. Should you wish to terminate your service, you agree to provide one months’ notice.

You agree to contact us if you have any questions. We agree to listen and provide answers where appropriate.

Refund Policy

Domain Name Registrations – Once a domain registration has been completed, no refund is available for any reason.

Web Hosting – Any setup fees paid by the customer to provision a service will be non-refundable. Web hosting fees are non-refundable for any reason. Customers will not be entitled to a refund if they are found to be in breach of our Terms and Conditions.

SSL Certificates – Once an SSL certificate has been issued, no refund is available for any reason.

Refunds outside of this policy will be provided at the sole discretion of EST Hosting. No correspondence will be entered into inside or outside of this policy.

Privacy Policy

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience, improve our website, improve customer service, process transactions and to send periodic e-mails. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any company outside the EST group for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

You will be able to unsubscribe from any marketing activity at any time.

We offer the use of a secure server to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements. If you turn your cookies off, some of our services may not function properly. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the EST Hosting website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We do not sell, trade, or otherwise transfer to parties outside the EST Group your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

This online privacy policy applies only to information collected through our website and not to information collected offline.By using our site, you consent to our online privacy policy.

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

If there are any questions regarding this privacy policy you may contact us at [email protected]

Document Date Nov-2015